Refund policy

To start exchanges or return, click HERE. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  It is our hope to build you the best fitting bra in the most sustainable methods, so reach out to us if you are unsatisfied in any way.

To be eligible for a full refund, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you are not satisfied with customized and or personalized products, we will work with you to improve and offer options.  We always follow up on our customized order to ensure the best customer service.

You can always contact us for any question at hello@andher.us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  All bras are examined by quality control before shipping, so if you have any issues, we would love to know!

Exceptions / non-returnable items
If you are not satisfied with customized and or personalized products, we will work with you to improve and offer options.

You can always contact us for any return question at hello@andher.us.

Unfortunately, we cannot process refund on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to email hello@andher.us.  We will determine the best sizing for the exchange and provide you with shipping label for the exchange. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.